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Home » Delivery Info


Delivery Info



 

Delivery and Fulfilment

With «BOTANICA - Flowers, Fine Jewelry & Teas» you are guaranteed a delivery that will be on time every time if you comply with the guideline table hereafter. Our delivery system is efficient and can react to most of your special requests. Also, please note that if you request a delivery in a North-American time zone that is located west of ours (Eastern Time Zone), the time constraints are extended accordingly.

  

Worldwide Deliveries

 

 Flower Delivery

 Condition

 Quebec City Region

 Same Day

Order received by 3:00 PM (noon on sundays), Eastern time zone

 North America

 Same Day Delivery

Order received by 2:00PM, Eastern Time Zone

 North America

Next Day Delivery 

Order received after 2:00PM, Eastern Time Zone   

 North America

 Sunday Delivery

If available. If not available in the delivery zone, the order will be will be delivered on Saturday or next Monday whatever the case may be. 

 Elsewhere in the World

 Because of the time zones, it is almost impossible to insure same day delivery. Please allow at least TWO working days to insure proper delivery when your order is going to Europe, Asia, Africa or Australia.  

 All flower orders to be delivered outside of the Quebec City region are entrusted to dependable master-florists in the region of delivery. These master-florists have been carefully selected by BOTANICA in order to insure the highest level of quality and your complete satisfaction. Special charges may apply for deliveries in some countries or specific remote regions of some countries.

 

Delivery Times

We do deliveries monday to saturday in the Quebec City Region with the exception of some legal holidays such as July 1rst, June 24th, December 25th and January 1rst.

Delivery is normally carried out between the hours of 9:00 a.m. and 6:00 p.m (before 5:00 PM for businesses).

If an Evening Delivery is requested (5:30 p.m. to 9:00 p.m.) a surcharge fee of $5.00 will be added. If an urgent delivery is requested (delivery in less than 3 hours), a surcharge fee of $5.00 will also be added.

We are not able to guaranty we will accommodate specific delivery time requests except for weddings and funerals. This is especially true on days like Mother’s Day and Valentine’s Day. But we will do our best to accommodate your request. You can specify time zones such as morning delivery (9:00 a.m. to noon), afternoon delivery (noon to 5:00 p.m) or evening delivery (after 6 :00 p.m.)

Deliveries to camping grounds, military bases, ships, ports, and airports can sometimes be very complex and consequently cannot be guaranteed. But rest assured that we will do our best to locate the recipient and complete the delivery.

Is is not possible to accept orders to Post Offices Boxes or Rural Route addresses.

 

What if the recipient is not home ?

In most cases, « BOTANICA –Flowers & Gifts » will try to ascertain in a subtle way if there is someone on the premises by calling the recipient phone number that you provided during the ordering process. Nevertheless, we recommend that you provide us with specific instructions in case the recipient is not home.

If your instructions indicate specifically that you don’t want us to call the recipient to verify presence and there is no one home, we will have to charge you a redelivery fee each time we will try to deliver unsuccessfully. We will also do the same if the address provided was wrong.

If no specific instructions are provided and if nobody is present at the address of delivery, our driver will choose, based on his best professional judgment:

If no specific instructions are provided and if  nobody is present at the address of delivery, our driver will choose, based on his best professional judgment:
  • Call back the recipient and plan a new delivery at a more convenient time.
  • Leave a delivery note on the door  that would contain specific instructions such as:
    • Please call the driver or the shop to plan a new delivery at your earliest convenience at this number;
    • The arrangement has been left in a sucure/protected place on your premises which is detailed on this note;
    • The arrangement has been left with the neighbor whose address is apprearing hereafter.
  • Come back the next day  and reattempt delivery.
If  after two business days we still haven’t completed the delivery,  we will contact you to validate the provided coordinates and to obtain new instructions.
 

Deliveries to Hospitals, Long Term Care Establishments or Retirement Homes

When you place an order for delivery to a hospital, a long term care establishment or a retirement home, please make sure you provide us with the complete name (maiden name for women in Quebec) and room number of the recipient and the phone number of the establishment.

 

International Deliveries

BOTANICA is able to deliver just about anywhere in the world. However, due to different customs, product availability and prices in each country, the ordering process can differ. Also, because of the time zones, it is almost impossible to insure same day delivery outside of North America. Please allow at least TWO working days to insure proper delivery when your order is going to Europe, Asia, Africa or Australia. Overseas orders are subject to national minimum order amounts that vary greatly from one country to another. The price of the available products in a specific country will be adjusted when you select the appropriate country. But be aware that special charges may apply in some countries. If this happens, we will notify you promptly by electronic mail for confirmation before charging your credit card. Wiring or Relay fees for Europe. Australia, Africa and Asia will be a minimal $14,00 CAN plus taxes (GST and QST). Flowers and delivery will not be subject to taxes. Also, regional availability of flowers and plants, and the exchange rate may modify the price and the content of the wired bouquet. Flowers may also be more expensive on special holidays such as Valentine's Day or Mother’s Day. Please also note that in some countries, local regulations and customs make some items not available.