Home   |   Log In / Register    |   Your Cart   |   Français    

Our Products

Flowers, Plants & Bouquets

Gourmet, Flower & Fruit Baskets

Exclusive Gifts


Valentine's Day

Mother's Day





Subscribe to our Newsletter to be informed of our new products,
promotions and events


Home » Customer Service » Privacy Policy

Privacy Policy

This privacy statement has been created in order to demonstrate our firm commitment to protecting customer privacy.

BOTANICA – Flowers, balloons & Gifts is committed to protecting your privacy. We will only use the information that we collect about you in accordance with the applicable laws, rules and best practices in terms of Privacy and Information Security. We collect information about you for three main reasons:

  1. to process your order (including payment authorisation and invoicing);

  2. to provide you with best in class services such as reminder services and date management, quarterly newsletter delivery or shopping services ;

  3. and to assist in developing the site’s content and our services.

We will NEVER rent, sell or provide any information about you or the recipient to a third party for marketing purposes.

Information We Collect

If you open an account on our site or make a purchase, we will require your contact information including your name, e-mail address and mailing address to complete your transaction. We will also need detailed delivery information for each deliveries

Once the transaction is processed, we do not store your credit card number or your credit card Security Code.

If you register to the reminder service or the quarterly newsletter, we will ask for minimal contact information from you and a list of those important moments to you.


We may use technology to track the patterns of behaviour of registered and non-registered visitors to our site. This can include using a "cookie". Cookies are small files which store certain information about your activity on the website and are stored on your computers hard drive. Our cookies do not contain any personally identifying information. We use cookies to let us know that you are a prior customer, so that you don’t have to reenter information you gave us on your prior visits. Most web browsers automatically accept cookies, but most allow you to instruct your browser to prevent the use of cookies. However, if you disable cookies, you may not be able to use certain features of our website.

Our Use and Disclosure of Your Information

BOTANICA – Flowers, Balloons & Gifts understands that your email Intray is already overcrowded. So the last thing we want is to be so annoying that you will add our email domain into your undesirable spam filter. This is why we will never harass you with weekly or monthly marketing emails. There is only four possible reasons for receiving emails from us:

  1. Confirmation emails will be sent to you in the normal course of the transaction to confirm processing or to clarify or verify some requests or information provided.

  2. If you are using these services, Reminder emails will be sent to you 2 days prior to any dates you have entered in the Reminder Service or that you want us to manage for you.

  3. If you have opted-in, we will send you a quarterly-only newsletter with meaningful information.

  4. We also will gladly reply to any questions you might ask.

So, in a nutshell, We will not email you in the future unless you have given us your consent (unless it is to confirm orders or delivery).

We will always give you the opportunity to refuse any marketing email or text message from us in the future.

When opening an account or making a purchase, you have an opportunity to opt-in or opt-out from receiving emails from us.

If you opt-in to receive information from us, we may use your purchase history, contact information and other registration information to provide you with more relevant information and email content. We may send emails to our users regarding changes in our services or other information we believe will be of interest to our users. If you prefer not to receive these emails, you can send us an email with the subject line no emails or reply to our email with the subject line no emails.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities on our site, we may collect such information. We may use that information and other information that we obtain from your use of our site to resolve disputes, troubleshoot problems and enforce our agreement for Terms of Use.

We cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Statement. For example, we may be required to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that may be illegal or may expose us to legal liability.


This site has security measures in place to protect the loss, misuse and alteration of the information under our control.

All user credit card information is securely communicated using secure socket layer (SSL) software, which is the industry standard and among the best software available for secure commerce transactions. Once the transaction is approved, we do not store the credit card information or its security code.

All user information stored on our server is stored in an encrypted format according to best in class procedures.

Linked Sites

As an added value service, our site contains some links to other external websites. We are obviously not responsible for the privacy practices or the content of such websites.

Changes to Privacy Statement; Consent

We may update this Privacy Statement from time to time. You should check this page periodically for changes. By using our site, you consent to the collection and use of your information by us as described in this Privacy Statement.

Questions and Comments

We welcome your questions and comments about this Privacy Statement. For any questions or comments, please contact us at service@botanicadirect.com.